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  • CUIC: how to create a new user - Cisco Community
    I'm on CUIC 12 and I need to create a new user only in the CUIC and not in the CCX (to fix this) When I create a brand new user, I cannot set any password The user is correctly created but then I cannot log in (I don't know the password when I'm prompted for it) Is there a kind of default passw
  • Solved: CUIC Login issue - Cisco Community
    UCCX fetches users from CUCM, and later CUIC onbox with UCCX syncs the users from UCCX every midnight i guess so in your case: 1 check if the user exist is UCCXunder Admin Page--> Tools --> User Management --> User view User must have either Agent,Supervisor,Administrator or Reporting role assigned in order to synced and login to the CUIC
  • Unable to Run a Report on Cisco CUIC
    Hi , I an trying to run a Contact Service Queue Activity Report by Interval , report in CUIC and comes up with attached error, It looks like my previous colleague is able to solve the issue by loggig to CLI and "erasing reporting connection and reestablishing it" Not sure how it is done If some
  • Solved: Setting CUIC User password - Cisco Community
    Unfortunately my CUIC user is doesn't have a Super User Role (which would make sense then to change the password in the https: CUIC IP :8443 oamp webpage) My user is CUIC local User (not in the Active Directory Domain) I can set any role to this user, but there is nowhere I can set or reset the password in the Security > User List menu
  • CUIC application cluster is not formed correctly
    Thanks @Elliot Followed the steps you've mentioned above and the issue resolved with me Problem description: I've performed an upgrade to UCCX from 11 6 2 to 12 5, and once successfully completed, the below message was showing when accessed CUIC page "CUIC application cluster is not formed correctly Please refer to the Troubleshooting Cluster Configuration section in the CUIC
  • Solved: CUIC Permissions - Cisco Community
    I am having an issue with user permissions in CUIC Version:11 0(1) I migrated each user into user groups Each user group has AllUsers default group I then segmented reports by line of business, so when a user logs in they have access to their line's report folder, as well as stock and custom gene
  • CUIC - Checking report execution progress - but report runs fine?
    The SQL when copied from CUIC SQL output runs directly on the SQL Server in less than 1 second The CUIC report runs and outputs successfully, but I noted that the footer values were not visible and that the report continuously is stating "Checking report execution progress" and never changes to "Success" Any ideas on why this might occur?
  • Solved: Login to Cuic - Cisco Community
    Hi, I have upgraded our UCCX from 9 0 2 10000-71 to the latest SU3 9 0 2 11003-44 UCCX is runing fine and all services are up Only i have one issue, i can login to CUIC portal only with local CUIC administrator account Users are synced successfuly from CUCM to CCX and reporting capability is c
  • Setting up a Stand Alone CUIC with UCCX (version 11. 6)
    While working with setting up a stand alone CUIC, I was disappointed at the lack of documentation around how to do this What documentation exists is scattered all over the place In an attempt to bring this together, I created the document below starting with another document created by someone e
  • Solved: CUIC Livedata Issue - Cisco Community
    Hello Riesh, Thank you for your reply I managed to solve this issue by importing the signed CUIC certificates into AW server also, as per the below document: Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12 5 (1) - Common Upgrade Tasks [Cisco Unified Contact Center Enterprise] - Cisco Regards,





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